DREAMS

Currently we are being used only for talent management : hence we are more connected into HR.

We should also start a CMP (Change Management Program) for change management : need of SBU Heads. We have already begun Welspun along the same lines.

There can even be a refresher program on new developments

MONTHLY FACULTY REVIEW

Review Mix
Review Ratings
Review Feedback
Take decisions : MOM

MEETING AFTER THE BATCH LEAVES THE CONTACT

• Daily Report from Administrative COCO : who was absent /  perpetually late / skipping sessions : communicate this information ? 
• Report from subject COCO : did the faculty cover the planned syllabus in the class? : did the faculty explain the assignment in the class ? what material was given in the class?
• Report from the RA : which classes did she attend ? did the faculty cover the planned syllabus in the class? did the faculty explain the assignment in the class ? what material was given in the class?
• Schedule changes : faculty : skipped, late arrival, late departure, rescheduled
• actual faculty mix
• Pending payments were recovered ?
• what needs to be communicated to the administration ?
• MOM of the round up session

FACULTY GUIDELINE

“Guest-Net” : Guest Network

Speakers
Teachers
Advisors 
Counselors
Experts

About SPJIMR
S P Jain Institute of Management & Research (SPJIMR) is a leading Business School and is
ranked in “Top 10” in India and among “Top 25” in Asia. Its vision is to influence the practice of
management in various segments of the society to create a value-based growth. It has formed
various centers who specialize in serving specific segments in society with clear objectives

 PGDM : Young graduates wanting to do an MBA
 EMP : Working executives wanting to upgrade their capabilities and career prospects
 FMB : Next Generation wanting to join an existing family business to take it to next level
 SYB : Entrepreneurs wanting to start a new business
 PGPM : Executives taking a break in their career to re-equip themselves for a faster track
 DOCC : Not-for-profit organizations to become familiar with management techniques

About SPJIMR’s Executive Education Center
Its Executive Education Center caters to the education and training needs of the industry
wanting to upgrade the capabilities of their executive level employees in order to retain them and
accelerate their contribution to the business. This is currently being accomplished through
EMP Program

An MBA-Equivalent program for working executives called EMP (Executive Management
Program). Under this program, “Partner Companies” sponsor their high potential executives
with more than 5 years experience for a program which lasts 7 consecutive quarters. Each
quarter the participants come for an on-campus contact program which lasts 9 days (10% of
their time). For the remaining 90% of their time, the participants go back to their workplaces.
When they are on campus, the focus is on learning and discussing concepts. When they go
off campus, the focus is on applying the concepts they have learnt to their jobs in their
companies – we call this “contextual customization”.

This 7 quarter program runs in 3 phases
o foundation phase focuses on learning the language and principles and tools of various
managerial subjects
o integration phase focuses on applications with cross-functional collaborative working
in the background
o customization phase focuses on learning to learn through elected self discovery and
also by undertaking a dissertation project

This EMP program is one of the only 2 “Executive MBA” programs from India which are
accredited by AMBA (Association of MBAs) of UK as being MBA-Equivalent and at par
with the 128 programs from 62 countries of the world.

MDP (Management Development Programs)
We do not currently conduct any “Open Enrollment” MDP programs. However, we do support
our Partner companies in custom designed inputs to support their strategic / business needs and
initiatives.
Consultancy / Research / Cases / Projects
We see this as being mutually beneficial to us as well as the industry.
About Guest-Net
Many people like you in our society have a spirit of volunteerism in them for a good cause and
are motivated by the ideas of giving back to the society, putting their talent to use, association
with a noble profession of teaching and keeping contact with the industry. These are the kind of
people we seek to be associated with. However we do give a certain amount/token to indicate our
appreciation.
You can volunteer to associate with us as a speaker, teachers, advisor, counselor or experts. In
the area of Executive Education there are many opportunities to be associated with us and some
of these are listed below.
1. GUEST SPEAKER : typically takes 1 session ( 90 minutes) or 2 sessions (180 minutes) and
talk about a stimulating and current topic which is not covered in a text book. It can be a new
application, new angle or a new development. A Guest Speaker is expected to be employed
in a senior capacity in a good company. Attributes of seniority, leadership, innovation and
communication are expected from the speaker.
2. GUEST FACULTY : take at least 2 sessions (180 minutes) and sometimes can take an entire
contact of 8 sessions (720 minutes). Under this, the teacher has to adhere to the master
architecture of the program and take part in preparing academic plan, materials, assignment
and question setting and providing guidelines for evaluation.
3. ADVISOR : helps us in the areas of (a) evaluating and advising us in the areas of selecting
participants (b) crystallization and review of projects and dissertations (c) forming and
modifying course curricula (d) attending industry meetings (e) contacting industry (f)
guiding resource persons.
4. COUNSELOR : helps us in engaging sensitively with given participant/s and help them
resolve their difficulties. These may be subject difficulties or general difficulties.
5. EXPERT : helps in bringing his/her special expertise to bear on a particular teaching and
consultancy area and give recommendations and help act on them

Key EMP Processes

My initial thoughts are there are 8 important processes which must work to make us successful.

1. Learning Development : admissions, assignments, examinations, dissertations
2. Contextual Customization : 2 subprocesses (1) assignments (2) dissertations
3. Design and delivery of teaching : architecture, academic plans and materials
4. Customer Satisfaction : 4 subprocesses (1) HR Heads (2) Bus Heads (3) Executives (4) Alumni
5. Business Development : finding new customers and executives
6. Faculty development : selection, deploying
7. Payment process
8. Hostel and classroom arrangement

For each process we need to define (1) Process Owner (2) SOP - standard operating procedure and template (3) targets and review of measures

Key questions - is there an OBJECTIVE EVIDENCE of

• your having identified the right parameters to measure ?
• if yes, your actually measuring these parameters ? 
• if yes, your analyzing the trends and learning from this measurement ?
• If yes, acting on these ?

CLIENT SERVICE STANDARDS

Dear Shweta

The description of the work assigned to you for clients assigned to you will be as follows.

I would like to visit each partner company to meet the Head of HR every quarter and you will prepare PPT as well as supporting documents for this meeting under the guidance of the Program Co-ordinator.

PERFORMANCE OF THE PARTICIPANTS

• The names of the participants who are doing well - and those who are not doing well.
  "Doing well" would mean attendance, punctuality, assignment submissions, as well as grades in academics. 
• List of current "work in process" candidates and flagging of the top and bottom performers.
  For each bottom performer a recommendation of what action we are proposing
• One page summary for each "A class" project done by the participants : Title, Brief synopsis, Name of the Mentor and the Faculty.
• Files of
  
• Mentors' quarterly Report
• Participants' round-up feedback
• Key events between this and the next visit : mentor meets, admission deadlines, project presentations 

ACADEMIC MATTERS

1. Topic if any identified by a faculty / RA of SPJIMR to write an article / case / mini-case based on project, group work etc
2. Inform them of academic development that have taken place and seek their input into future matters

COMMERCIAL MATTERS

1. Latest outstanding statement
2. Payment and MOU related issues if any
3. Cumulative yearly summary of participants, fees charged and those who passed, dropped out, postponed
4. Inform them of new developments on administrative side and seek their inputs into such issues (scheduling etc)

ALUMNI PROGRESS

1. Current locations, designations, responsibilities and contacts of alumni
   

If there is something which Bindu cannot clarify, I shall be pleased to do it. The Tata Motors PPT is herewith. I have deleted participant's pictures and testimonials from it and also some pictures to make the file lighter for travel.

THEMES IN P&P

 1.  Performance Planning Systems and Processes

2.  Navigating and Managing Change

3.  Having crucial conversations /confrontations : Promises / Duty / Behavior violations

5. Being on the right side of the law : contract, employment, disputes, patents etc 

6.  Leadership and Management  

7. Profiling Jobs, Selecting People, Onboarding them, motivating, monitoring 

8.Healthy organization : succession, development, training, reorganzing for future

THEMES IN ECONOMICS

Based on a framework given by the Dean yesterday I find the following can be used to teach the course

 

How to analyze the following

what is the status of India

what is the status of your target market

 

FACTOR DRIVEN ECONOMY

• Institutions
• Infrastructure
• Macroeconomic stability
• Health and primary education

EFFICIENCY DRIVEN ECONOMY

• Higher education and training
• Goods market efficiency
• Labour market efficiency
• Financal market sophisitcation
• Technological readiness
• Market size

INNOVATION DRIVEN ECONOMY

• Business sophistication
• Innovation

CODE OF CONDUCT FOR PARTICIPANTS

You can help EMP to make you successful.
Be the change you want to see in yourself.
CODE OF CONDUCT FOR PARTICIPANTS
MORNING : A guided Yoga session begins at
6.00 am on the terrace - or on the ground floor
lobby- of your hostel. The wake up session
increases your energy throughout the day and
prepares your mind for another great day filled
with opportunities and challenges. Tea /coffee is
served right from 5.30 am to enable you to attend the Yoga session. Yoga session is
compulsory.
Our course is based on the principles of adult learning
which says “the onus of learning is on you – the adult
learner ! “ Therefore you would be requested to create
an ATMOSPHERE OF LEARNING for yourself
and others. To minimize distractions, it is mandatory to
put the cell phones off at the start of each session.
Laptops are permitted only if the instructor wants you
to. This policy will avoid you from getting distracted by
SMS, surfing, e mails, going out for phone calls, and
side discussions etc. Please realize that if the trillion
pages on the net could be delivered to you as readymade knowledge on your desktop,
you would not have been here ! You are here to maximize the benefit from your personal
contact with the teacher. Stay in the class and be focused on the subject. One mike is
provided between two – please use the same so everyone can benefit from your questions
and comments.
We expect all participants to come with their own LAPTOPS which can be used by
them outside the classroom. Internet connections are provided inside the hostel rooms but
the participants are advised to bring with them extensions for power cords and for
internet socket connections so that they can be used from anywhere in the hostel room.
LEAVE OF ABSENCE : Attendance will be taken in the class and a minimum
requirement of attendance is 85% in the program. LEAVE OF ABSENCE from the class
will be granted only with a prior permission and never afterwards. Your attendance is an
important part of your academic input and scoring. If your performance in exams and
assignments is not timely and good, you may be required to re-do the contact with the
next batch.
If the reason for the absence is that the employer wants you to do something and hence
you are remaining absent with full concurrence of your employer, you may be given a
Watch your thoughts, for they become words.
Watch your words, they become actions.
Watch your actions, they become habits.
Watch your habits, they become character.
Watch your character, it becomes your destiny.”
May 2009 / BK /
LEAVE OF ABSENCE by making a request in writing by mail to your Batch
Coordinator stating who from your company has permitted you to be taken away from
the class work and for what time. Your mentor & HR should also be marked on this
mail.
ASSIGNMENTS/ EXAMS : All examinations will be conducted on campus, invigilated,
and shall be in universally accepted paper and pen format. Most assignments are off
campus and need to be uploaded on our E Learning platform. To keep pace with the
program each assignment has a schedule of submission. Late submission will be
accepted only up to 7 days from due date and all such late submissions may carry penalty
by way of reduction of marks.
The primary intent of assignments is to encourage you to apply learning in the class to
your job / company / industry and thus reinforce it. As such, your mentor is in the best
position to comment on whether the assignment has been properly attempted and is
useful to your employer. We have also deployed Research Associates who will provide
additional input to you by scoring and commenting on your assignment.
Please approach the assignments with utmost sanctity. While you may discuss with one
another, each and every assignment should be original i.e. every participant should take
the pains to work on his/her assignment individually.
You will not be allowed to appear for the end term exam and attend the contact of the
next phase if
a) You have attempted less than 70% assignments in each subject in each contact of
the phase( 2 contacts comprise of a phase)
b) Less than 70% of the assignments submitted, are on time (i.e on the due date).
In case you do not clear a course of a particular phase you will have to reappear for the
exam or submit the pending assignments in order to make –up your grades.
BATCH SCHEDULE : Once you join a batch, SPJIMR commits its resources like
classrooms, hostel rooms and faculty irrevocably to accommodating you on given dates
during the 7 contacts over 21 months. You must therefore realize that any skipping of
contact and wanting to study the contact with some other future other batch creates a
significant problem for SPJIMR because the seat / room in the skipped contact becomes
vacant which we could have given to some other participant and charged fees for.
Secondly, we also need to find an alternate seat / room for you in a suitable future batch.
Therefore as a matter of policy we discourage you from deferring your attendance to
another contact or exiting from the program.
Only under exceptional circumstances we permit change of schedule and that too after
writing an explicit application sufficiently in advance and seeking formal permission of
the Chairman of the program. Please note that such a decision will be agreed by SPJIMR
only under exceptional circumstances and that too only if SPJIMR is convinced that the
reasons are beyond the control of participant, employer & the mentor and are the
circumstances are compelling enough to prevent the participant from meeting his
commitment to the course.
Any Participant who moves to a another batch will have to bear a charge of Rs10,000/- as
a re-admission fee for admission into a new batch. If the time gap in the course is more
May 2009 / BK /
and if the course fees have changed between the time of the person’s enrollment in the
program and the starting of the batch he wants to join, a differential in the fees will also
need to be paid. This will be charged on a pro rata basis for the number of future contacts
to be still attended.
We will not entertain change of batch more than once for a given person for the course.
The conditions under which the shift of batch is possible are as follows.
1. The participant has informed EMP batch coordinator in writing one week before the
first day of the contact that he will miss it.
2. The participant has completed 70% the assignments of the earlier contacts with his
original/previous batch.( eg to join in Integration phase i.e-contact-3 he should have
completed all assignments of foundation phase with his original batch)
3. He has appeared & cleared all exams till the contact period he wants to join.( eg to
join in Integration phase i.e-contact-3 he should have cleared orientation phase exam)
4. The request is made with approval of the HR dept of the partner company, if the
participant is sponsored
5. The participant is ready to make his lodging & boarding arrangements, if we are
unable to make these with the new batch the participants wants to join
6. A written commitment that henceforth he will be regular and attend all sessions and
do exams and assignments in time is given by the participant and counter signed by
the HR department and also the Mentor.
If the person does not join within 1 year of attending the last contact, it will be taken as
an indicator that he has chosen to discontinue from the program without refund and
credits. If he wants to join afterwards, he joins as a fresh student as if he has not been in

CODE OF CONDUCT

In order to improve the academic performance of all the participants of the EMP program we have now created a Code of Conduct document. It purports to address the issues and create the necessary motivations for

1. improving attendance and punctuality
2. appropriate behaviours in the class and hostels
3. better focus and concentration while studying
4. maintaining continuity of teachers and currculum by not changing batch 
5. avoding cutting short of on-campus stay because of "company work"
6. avoiding dealys in submitting assignments in time and skipping exams

We have implemented this from May 2009 and is being sent herewith for your perusal.

Best  Regards

S K Palekar
Chairperson – Executive Education
S P Jain Institute of Management & Research
Mumbai
Cell : + 91 9821046013

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ROLE OF SBU HEAD AND PROGRAM CO-ORDINATOR

Role of SBUs:

(Mktg, Fin, IM, Ops)

He / She will

• In each academic area, advise program in-charge courses to be done in an area along with pedagogic focus on beyond classroom learning

• Facilitate planning and distribution of sessions amongst core, adjunct and visiting faculty amongst all the programs

• Ensure integration of guest lecture, panel discussion, CEO lecture series in the delivery of courses across programs

• Build relationship with industry for major events and project work

• Network with industry through relationship development for DOCC projects, autumn projects, dissertation and placement.

*******

Role of Program Coordinator:

He / She will

• Develop program architecture by associating industry and emphasize beyond classroom learnings.

• Search and develop new pedagogic materials and methods

• Benchmark with comparable global institutes and develop and manage international linkages

• Promote quality improvements in conceptual and application exercises, project work and dissertations

• Source aggressively core and expert faculty for delivering the program

• Coordinate efforts for research and case studies based on projects and dissertations.

CLASS MANAGEMENT

Bindu,

 

Please take the opportunity and in the very first contact (Zero) please personally explain to each COCO and also the Batch coordinator that the system is as follows and Batch Coordinator to follow up and get the report in time from each batch for each contact. Please give a thought whether I have missed anything and add to it. If necessary change the format but please do it for B24C0. It would also be useful for your project on program documentation at the Institute level.

 

The administrative COCO is supposed to submit a report everyday before the start of the next day. Attendance is very important to track on the front page of the report. On the backside of the report he is supposed to comment and direct our specific attention to what needs to be repaired or attended to : like chairs, mikes, projector, pens, water. He should be told not to mention about hostel rooms and facilities because there is a separate procedure Dinesh has created - there is a register kept in the hostel in which specific room wise complaints are to be written so that someone can come by 2.00pm and attend to the electrical, plumbing or housekeeping needs. However, if, in spite of writing the complaint at is not attended within 2 days, he should write it in his daily report. 

 

The subject COCOs are supposed to submit a report at the beginning of the last day of the contact and specifically report in writing (a) when the handbook was received - very important (b) whether the handbook contained all the assignments or some assignments were given in the class (c) whether the teacher explained each assignment in the class so that doubts, if any, could be clarified there and then and not leave a scope for protracted correspondance after the contact leaving the RA confused (d) whether the concerned RA attended each class (e) whether the learning objectives and curriculum was covered or what specifically was not covered in the class (f) if there was a quiz or an exam during the contact, was any of it based on uncovered portion (g) what academic materials like hand books or text books were given during the contact (h) comment if any on the reading material given.

 

Best  Regards,  S K Palekar

THEME BASED TEACHING

Standard Rate for a customized MDP = Rs 11500 per person per day
Standard Rate for a standard  MDP = Rs 10000 per person per day
Standard Recovery from an EMP = Rs 5000 per day (of 4 sessions )

For our MDP model we will charge Rs 9000 and will charge Rs 1000 for submitting an application and having it commented on. .

2009/12/20 S.K. Palekar <sk.palekar@spjimr.org>

- Hide quoted text -

Currently we get on an average 150 Lakhs per batch ( 40 x 3.75 Lakhs ). In 60 days we must be delivering 300 sessions. So our income per session is 150 Lakhs divided by 300 which equals = Rs 50000 per session ( which means 1250 per session ) ( means 5000 per theme ). We want to charge Rs 7500 per person per day.

HOW CUSTOMER FOCUS IMPROVES YOUR PROFIT AND LOSS ACCOUNT

How the market and your marketing decisions reflect in your P&L. How "attractive markets" are reflected in the financial statements.   How strong "value propositions" are reflected  in the financial statements.   How efficient "selling strategies" are reflected  in financial statements.   Who is a “Customer”.   Link of rise and fall of businesses to evolutionary and revolutionary changes in        attractiveness of the markets,   strength of the value propositions and  efficiency of sales execution

HOW TO CREATE A MARKETING PLAN THAT PRODUCES RESULTS

 A plan should be based on “market realities” : how to do this? Market intelligence.  How to bring “voice of market” into your plans : broad / task environment: PESTEL.   4 stage marketing planning : see à aim à shoot à collect. Flawed : collect without shooting, shoot without aiming, aim without seeing.  Using SWOT to set a strategic agenda for action. Demonstrate what is a marketing plan : case.  Plan to action : analysis  à strategy à action à metric à target à implementation

HOW TO BE COMPETITIVE AS WELL AS PROFITABLE 

 Customer centricity : letting the customer decide the product value and its price.   Market definition : how a market (customers) is different from an industry (sellers).   Concept of Marketing Mix : how different mixes can emerge from the same factory.   Central issue : Creating more value than what it costs to the customer.   Segmentation à targeting à positioning à reflecting it in marketing mix.       Crafting a value proposition better than the competition.   Value is subjective, cost is objective, price is a decision.   Concepts of Customer surplus and Seller surplus.   4 practical ways of creating more value. 3 different types of price that is charged.  Introduction to new product development . 

INCREASE THE QUALITY OF YOUR TOP LINE (REVENUE) :   The vast difference between two “top lines” even if they are numerically same.  Concept of stability, efficiency and scalability of the top line.  6 ways of creating and promoting customer loyalty.   Branded vs unbranded products and markets.   Is advertising a must for branding ? Is branding only for consumer products ?  Processes and Metrics that promote the quality of the revenue / loyalty.  Developing customers : from “unaware” to  “ambassadors” 

GIVING MARKETING SUPPORT TO THE SALES TASK :   Many ways to differentiate : how to choose amongst so many options.   Not about fighting on features but fighting for customers.   Rules of competing when the category / product is : nascent / growing / maturing.  3 generic competitive strategies of  Porter and the Rule of 3 in each. Identifying different ways of innovating over competition.     How in/tangible assets (structural, human, relational, learning) shape market paths.  Push and Pull strategies.  Metrics of competitive success.

MANAGING THE SALES TASK  :  Reaching and talking to your customers and selling to them.   Role of “Go To Market” strategies : sales and distribution.   Salesmanship and Sales Management.   Different types of salesmen.  Setting up and managing sales forces : situational decision of how to Inevitability of using partners to reach customers.   Role of channel partners.  Appointing and motivating channel partners

PROJECTS AND DISSERTATIONS

need your explicit concurrence or comments on the following

1. 20% marks for making following submissions in time ( define "in time")
• 5% Sending of draft abstract in time ( Proof : date stamped abstract in our records ) 
• 5% Finalizing the draft abstract after Project defence with the guide ( Proof : MOM attached to finalized abstract )
• 5% Interim report submitted in time ( Proof : date stamped interim report in our records ) 
• 5% Final report submitted in time ( Proof : date stamped interim report in our records ) 
2. 20% for the quality of the first presentation of project defense 
• 5% for defining project contribution specifically (SMART)
• 10% for defining what primary work will be done 
• 5% for defining chapter headings and contents and identifying challenges
3. 10% for interim report
• 5% we will mainly judge if primary work is progressing well
• 5% for progress in compiling material for each chapter
4. 50% for the final report and Viva Voce
• 20% for primary work and conclusions therefrom
• 10% for the quality of the recommendations
• 10% for answering questions
• 10% for presentation quality : pithiness, neatness, sequence 

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Dear Ashok

The stages in a dissertation and the timing in terms of "month from start" is as follows. You will track each stage every month but you need to organize a joint meeting only twice : for each candiadate at the Institute - stage 3 and stage 6

1. Project methodology course ( By Dr Atish ) begins                      16th month
2. Abstract submitted                                                                    17th month
3. Abstract approved by the concerned guide                                   18th month
4. Approval of his findings from his own research                              21st month  ( candidate to get one on one with his guide)
5. Final report                                                                               23rd month
6. Viva Voce                                                                                 24th month  ( Ashok you will organize )
   

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