Key EMP Processes

My initial thoughts are there are 8 important processes which must work to make us successful.

1. Learning Development : admissions, assignments, examinations, dissertations
2. Contextual Customization : 2 subprocesses (1) assignments (2) dissertations
3. Design and delivery of teaching : architecture, academic plans and materials
4. Customer Satisfaction : 4 subprocesses (1) HR Heads (2) Bus Heads (3) Executives (4) Alumni
5. Business Development : finding new customers and executives
6. Faculty development : selection, deploying
7. Payment process
8. Hostel and classroom arrangement

For each process we need to define (1) Process Owner (2) SOP - standard operating procedure and template (3) targets and review of measures

Key questions - is there an OBJECTIVE EVIDENCE of

• your having identified the right parameters to measure ?
• if yes, your actually measuring these parameters ? 
• if yes, your analyzing the trends and learning from this measurement ?
• If yes, acting on these ?