Wednesday, January 27, 2010

CLIENT SERVICE STANDARDS

Dear Shweta
The description of the work assigned to you for clients assigned to you will be as follows.

I would like to visit each partner company to meet the Head of HR every quarter and you will prepare PPT as well as supporting documents for this meeting under the guidance of the Program Co-ordinator.

PERFORMANCE OF THE PARTICIPANTS

  • The names of the participants who are doing well - and those who are not doing well.
    "Doing well" would mean attendance, punctuality, assignment submissions, as well as grades in academics. 
  • List of current "work in process" candidates and flagging of the top and bottom performers.
    For each bottom performer a recommendation of what action we are proposing
  • One page summary for each "A class" project done by the participants : Title, Brief synopsis, Name of the Mentor and the Faculty.
  • Files of
    • Mentors' quarterly Report
    • Participants' round-up feedback
  • Key events between this and the next visit : mentor meets, admission deadlines, project presentations 

ACADEMIC MATTERS
  1. Topic if any identified by a faculty / RA of SPJIMR to write an article / case / mini-case based on project, group work etc
  2. Inform them of academic development that have taken place and seek their input into future matters

COMMERCIAL MATTERS
  1. Latest outstanding statement
  2. Payment and MOU related issues if any
  3. Cumulative yearly summary of participants, fees charged and those who passed, dropped out, postponed
  4. Inform them of new developments on administrative side and seek their inputs into such issues (scheduling etc)

ALUMNI PROGRESS
  1. Current locations, designations, responsibilities and contacts of alumni

If there is something which Bindu cannot clarify, I shall be pleased to do it. The Tata Motors PPT is herewith. I have deleted participant's pictures and testimonials from it and also some pictures to make the file lighter for travel.

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